Privacy Policy for Five Points Automotive
Five Points Automotive, LLC ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, fivepointsautomotive.com, or use our services. By using our site or services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you contact us, request a service, or make an appointment. This may include your name, email address, phone number, vehicle make and model, vehicle identification number (VIN), and postal address (e.g., 3695 Berryhill Rd, Pace, FL 32571).
- Vehicle Information: Details about your vehicle that you provide for diagnostic and repair services, such as mileage, service history, and reported issues.
- Usage Data: Information about how you access and use our website. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
How We Use Your Information
The information we collect is used for various purposes to provide and improve our automotive services, including:
- To provide and maintain our services, including general vehicle maintenance, diagnostics, and mechanical repair services.
- To communicate with you regarding your service appointments, vehicle status, and service recommendations.
- To improve our website, services, and customer experience.
- To respond to your inquiries and provide customer support.
- To detect, prevent, and address technical issues or security concerns.
- To comply with legal obligations.
Disclosure of Your Information
We may disclose your personal information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., scheduling software, payment processors). These parties are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place a service request or submit your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Your Data Protection Rights Under GDPR (for applicable users)
If you are located in the European Economic Area (EEA), you have certain data protection rights, including:
- The right to access, update, or delete the information we have on you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Five Points Automotive relied on your consent to process your personal information.
Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: Five Points Automotive, LLC, 3695 Berryhill Rd, Pace, FL 32571